Questions / Refund / Exchanges

• How do I contact your Customer Service team?

  Please email info@pearcepointers.com or use the contact us form at the bottom of the help site with any customer service questions, comments, or concerns! Our team is available throughout our normal operating hours - 8 A.M. to 5 P.M. (ET) Monday through Friday. Outside of our normal hours, we’...

• What is your refund / exchange policy?

  All of our individually purchased programs have a 30-day money-back guarantee or are eligible for exchange, from the date of purchase. On Demand (when purchased with an annual payment) and the Health and Wellness VIP Club annual payments both have a 7-day refund policy. On Demand, and Health an...